Refund policy
At NovaWear, all sales are final. We do not accept returns, exchanges, or refunds for reasons such as changing your mind, ordering the wrong size or color, personal preference, or simply no longer wanting the item.
Damages and Issues
Please inspect your order immediately after receiving it. If your item arrives damaged, defective, or incorrect, please contact us at abdulkaremabdo@outlook.com as soon as possible.
Please provide your order number and clear photos or other evidence of the issue so that we can review your case.
If we confirm that the item is defective, damaged, or that you received the wrong item, we will process a full refund for your order to your original payment method.
Returns
Returns are not accepted under our standard policy. Please do not send items back to us without contacting us first. Unauthorized returns may not be accepted or refunded.
Exchanges
We currently do not offer exchanges. If you would like a different size, color, or style, you may place a new order.
Non-Refundable Situations
Refunds are not available for:
- Change of mind
- Incorrect size selected by the customer
- Incorrect color selected by the customer
- Personal preference
- Items that no longer meet the customer's expectations
- Normal wear and tear
- Damage caused after the item has been received
- Sale or promotional items
- Gift cards
Refunds
If your order is confirmed to have a defect, damage, or fulfillment error, we will issue a full refund to the original payment method.
Once your refund has been approved, please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.
If you have not received your approved refund after 15 business days, please contact us at:
Email: abdulkaremabdo@outlook.com
Contact Us
If you have questions about an order, damaged or defective merchandise, or our refund policy, please contact us at:
contact@novawear.com.pl