Shipping policy
At NovaWear, we are committed to providing a smooth and reliable shopping experience. Please review the following information regarding order processing and shipping.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Times
Estimated delivery times may vary depending on your location and the shipping method selected at checkout.
- Standard Shipping: 5–10 business days
- Processing Time: 1–3 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, holidays, customs, or other circumstances outside of our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and available shipping method.
From time to time, NovaWear may offer promotional or free-shipping options. Any applicable offer will be displayed during checkout.
Order Tracking
Once your order has shipped, you may receive a tracking number by email. Tracking information may take some time to update after the package has been shipped.
If your tracking information has not updated for several days, please contact us at abdulkaremabdo@outlook.com.
Incorrect Shipping Address
Please make sure your shipping information is correct before completing your purchase.
If you provide an incorrect or incomplete shipping address, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that the address can be changed after the order has been processed or shipped.
Lost, Stolen, or Missing Packages
Once an order has been marked as delivered by the shipping carrier, NovaWear is not responsible for packages that are lost or stolen after delivery.
If your package shows as delivered but you cannot locate it, please check around your delivery location and contact the shipping carrier directly. You may also contact us at abdulkaremabdo@outlook.com, and we will do our best to assist you.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us promptly at abdulkaremabdo@outlook.com with your order number and clear photos of the issue.
If the issue is confirmed, we will work with you to resolve it, including issuing a full refund when applicable under our Refund & Return Policy.
International Shipping
International orders may be subject to additional delivery times, customs procedures, duties, or taxes depending on the destination country.
Any customs duties, import taxes, or other fees charged by the destination country may be the responsibility of the customer.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: abdulkaremabdo@outlook.com