FAQs

Frequently Asked Questions

How long does order processing take?
Orders are typically processed within 1–3 business days.

How long does shipping take?
Shipping times vary depending on your location. You will receive tracking information once your order has shipped.

How can I track my order?
Once your order ships, you will receive tracking information by email. You can use it to follow your delivery.

Can I return an item?
Yes. You can request a return within 30 days of delivery. Items must be unused and in their original condition.

When will I receive my refund?
Once your return is received and inspected, we will notify you about the refund status. Approved refunds are processed to the original payment method.

Can I change or cancel my order?
Please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.

How can I contact NovaWear?
For questions about your order or our products, contact us at contact@novawear.com.pl.